Support

Privacy Policy

Effective Date: 20 October 2026
Last Updated: 20 October 2026

Offrizz respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information is collected, used, disclosed, stored and otherwise processed when you visit the Offrizz website, make a purchase, contact us, interact with our advertisements or otherwise use our Services.

For purposes of this Privacy Policy, “Offrizz”, “we”, “our” and “us” refer to the business operating the Offrizz online store at offrizz.com.

1. Information We May Collect

Depending on how you interact with Offrizz, we may collect information including:

Identity information: such as your name.

Contact information: such as your email address, mobile number and billing or shipping address.

Order information: including products purchased, size, colour, quantity, order value, discounts, shipping information and transaction status.

Payment-related information: including payment method, payment status and transaction identifiers. Complete card or banking credentials are generally handled by authorised payment providers rather than stored directly by Offrizz.

Account information: if customer accounts are enabled, information associated with your account may be collected.

Customer-support information: such as emails, messages, complaints, refund requests, photographs or other information you provide when contacting us.

Device and usage information: such as browser type, IP address, device information, pages visited, referring source, interactions with our website and similar technical data.

Marketing information: such as whether you subscribed to promotional emails, SMS, WhatsApp communications or other marketing communications.

2. How We Collect Information

Information may be collected:

directly from you when you place an order, complete a form, create an account or contact us;

automatically through our website, cookies and similar technologies;

through Shopify, which powers our online store;

through payment service providers;

through fulfilment and logistics partners;

through analytics and advertising platforms; and

from other sources where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

process and fulfil orders;

confirm payments;

produce, pack and deliver products;

provide tracking information;

communicate about an order;

provide customer support;

process eligible cancellations, exchanges, replacements and refunds;

detect and prevent fraud or misuse;

maintain and improve our website;

analyse store performance;

understand how customers use our website;

maintain business, accounting and transaction records;

comply with legal obligations;

enforce our Terms & Conditions;

send marketing communications where permitted and where required consent has been obtained; and

display or measure advertising where permitted by applicable law.

We will seek to process only information reasonably necessary for legitimate business and legal purposes.

4. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information about visitors and customers in order to provide ecommerce, hosting, checkout, security, fraud-prevention and related platform services.

Depending on the Shopify services you use, Shopify may process information such as contact details, device and browser information, shopping activity, order information and payment-related information.

Shopify processes information in accordance with its own applicable privacy terms and policies.

5. Payment Providers

Payments may be processed by third-party payment providers such as Razorpay or other payment options made available through our Shopify checkout.

These providers may receive information necessary to authenticate, process and reconcile your payment.

Offrizz does not normally store your complete debit-card, credit-card, UPI PIN or internet-banking credentials.

Payment providers process sensitive payment information according to their own security systems, legal obligations and privacy policies.

6. Production, Fulfilment and Shipping Providers

Because certain Offrizz products are produced and fulfilled through third-party service providers, we may share information necessary to process and deliver your order with production, printing, packaging, fulfilment and logistics providers.

This information may include your name, shipping address, phone number, order contents, product size or colour, and other information reasonably required to produce and deliver your order.

We share this information only for order fulfilment, delivery and related operational purposes.

7. Other Service Providers

We may share limited personal information with service providers that help us operate our business, including:

technology and website providers;

payment processors;

production and fulfilment providers;

couriers and logistics providers;

email, SMS or communication providers;

cloud or data-hosting providers;

analytics services;

advertising platforms;

fraud-prevention providers; and

professional advisers where required.

Such sharing is limited to legitimate operational, commercial or legal purposes.

8. Legal Disclosure

We may disclose information where reasonably necessary to:

comply with applicable law;

respond to a valid governmental, regulatory or judicial request;

investigate fraud or security incidents;

enforce our rights or agreements; or

protect the rights, safety or property of Offrizz, our customers or other persons.

9. Cookies and Similar Technologies

Our website and third-party services may use cookies, pixels and similar technologies.

These technologies may be used for:

essential website functions;

shopping-cart functionality;

checkout;

security;

remembering preferences;

analytics;

performance measurement; and

advertising or marketing where permitted.

Your browser may allow you to restrict or delete cookies. Disabling certain essential cookies may affect the functionality of the store.

Where applicable, consent mechanisms may be provided for optional cookies or tracking technologies.

10. Marketing Communications

If you opt in to receive promotional communications from us, we may use your contact information to send product launches, offers, brand updates or other marketing information.

You can unsubscribe from marketing emails using the unsubscribe option included in the communication or by contacting us.

Withdrawing marketing consent will not prevent us from sending necessary transactional messages about an order you have placed.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

For example, transaction and invoice information may need to be retained for accounting, tax, fraud-prevention, dispute-resolution or other legal purposes.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

12. Information Security

We use reasonable administrative, organisational and technical safeguards appropriate to the nature of the information we process.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should also protect their passwords, devices and account credentials and should notify us if they suspect unauthorised activity involving an Offrizz account.

13. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding your personal information, including to request:

correction or updating of inaccurate or incomplete information;
deletion of personal information where legally permissible;
withdrawal of consent where processing depends on consent; or
information about how your personal information is being handled.

Certain information may need to be retained even after a deletion request where retention is reasonably necessary or required for legal, tax, accounting, fraud-prevention, contractual or dispute-resolution purposes.

Where processing is based on your consent, withdrawing consent will not affect processing that was lawfully carried out before the withdrawal.

Privacy requests can be sent to: team.offrizz@gmail.com

We may request reasonable information to verify your identity before acting on a privacy request.

14. Children's Information

Offrizz is not intentionally designed to collect personal information from children for independent commercial transactions where they are not legally capable of entering into the transaction.

Where required by law, a parent or legal guardian should supervise the use of our Services by a minor.

If you believe information relating to a child has been provided to us improperly, please contact us.